To maximize and manage shipment transactions by effectively using fleet and partner carriers while providing excellent customer service and adhering to company processes and procedures. 

• Respond promptly to all shipment requests,
• Develop effective solutions for customers,
• Optimize fleet utilization to maximize contractor & company income,
• Manage the successful movement of shipments and meet customer expectations,
• Provide effective communication to and between external and internal customers,
• Monitor and record relevant shipment information systematically,
• Monitors, responds to, and manages load boards,
• Respond effectively to service failures,
• Calculate billing rate & negotiate costs for shipments, 
• Maintain overall gross margin goals,
• Manage successful execution of dedicated trucking commitments,
• Create and execute back up plans for each Dedicated run,
• Assist and coaches fleet contractors as appropriate,
• Maintain positive fleet relations,
• Adhere regulatory requirements and company policies,
• Assist other team members,
• Assist with training and orientation of team members,
• Promote the company,
• Other duties as assigned.

• Previous experience in a similar role,
• Great interpersonal skills,
• Great communicator,
• Learns and adapts quickly to software programs and technology in general,
• Can multi-task effectively,
• Can work under pressure effectively, 
• The following are not necessary but would be considered assets:

Previous experience in a similar role,

Previous experience using a Transportation Management System (TMS,

Previous delivery driving experience,

Working knowledge of FMCSA, MTO, CBSA, CBP, and DOT regulations

Shift

• Hybrid 50% office & 50% remote,
• Rotate week 1 & week 2:

Week 1: Weekend remote on call, then Monday and Friday @ office

Week 2: Tuesday, Wednesday, Thursday at office